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FREQUENTLY ASKED QUESTIONS

Q:

What is Acme Architectural Hardware’s contact and store information?

A:

Acme Architectural Hardware
1006 W. 34th Street
Houston, TX 77018
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Hours: 6:30 a.m. to 4:30 p.m. (Central) M-F

Phone: 866-294-8447
Sales: Sales@aahdw.com
Customer Service: CustomerService@aahdw.com

Q:

Are the inventory quantities shown on Acme's website guaranteed to be available?

A:

Acme does everything possible to ensure the stock quantities listed on our website are exactly what's actually available, however it's still possible for discrepancies to occur.

When an online order is placed, availability is immediately verified and confirmed via email. The customer will be contacted if we discover there isn't enough inventory on hand or if something is out of stock.

Q:

Which methods of payment does Acme accept?

A:

American Express, MasterCard, Visa, and Discover
Customers with a current AAHDW Customer Account may use their account to handle payment.

Q:

Does AAHDW.com show the best pricing available to me?

A:

Acme's website defaults to regular retail prices until you login to your AAHDW Online Shopper account. After you login, the site will automatically update to the preferred pricing for your account. Customers may receive additional discounts on orders exceeding $10,000.00. To see if you might be entitled to a volume discount, contact Acme's Sales Team at 866-294-8447 to inquire.

Q:

Does Acme charge sales tax?

A:

Acme is required by law to collect sales tax on all orders shipped in Texas. Customers in Texas will be charged for sales tax unless a current Sales Tax Exemption Certificate is on file at Acme.

Q:

Does Acme provide keying services in addition to the hardware it offers?

A:

Yes, Acme has a professional Key and Lock Shop to help our customers with all their keying needs. We also carry exclusive, proprietary keying solutions such as Medeco, CoreMax, and Primus.

Q:

Can Acme help me place an order for an item from a manufacturer not found on AAHDW.com?

A:

We are often able to help customers locate and purchase products from any manufacturer, even if the manufactuer isn't listed on our website. We call these orders, "Special Orders." Please request a quote directly through one of our experienced Hardware Consultants by calling 866-294-8447.

Q:

How do I request a quote?

A:

Please request a quote directly through one of our experienced Hardware Consultants by calling 866-294-8447. Quote requests may take 24-48 hours to process. Once ready, the quote will be emailed to the customer.

Q:

Do items purchased from Acme come with a warranty?

A:

Acme stands behind their manufacturers' warranties. Acme also guarantees that orders are fulfilled with new merchandise and will be delivered in good condition.

Q:

When will my order ship?

A:

If item(s) are in-stock, orders received before noon CDT will ship the same day. Orders for in-stock items received after noon CDT will ship the next business day. Shipment dates vary for out-of-stock items or special orders.

Q:

Do customers have the option of picking up their order at the Acme warehouse?

A:

Yes. Select the "Will Call" option for the shipping method when placing an order online. You will receive a "Will Call" order confirmation within 6 hours of submitting your order. Will Call orders are available for pickup the following day?

Q:

What is Acme's return policy?

A:

Please visit Return Policy.

Q:

Are clearance items refundable?

A:

No, clearance items are available "as supplies lasts" and are not returnable or refundable.

Q:

How do I access my Order History?

A:

Login to your AAHDW Online Shopper account to access your order history and the status of your current orders. If you don't have an AAHDW Online Shopper Account, please register here.

Q:

What is the difference between an AAHDW.com account and an Online Shopper account?

A:

Customers with only an online login may pay for orders with a credit card. An AAHDW Customer Account is a credit-based account offering additional discounts and 30-day terms. Customers interested in applying for an AAHDW.com Account may do so by completing an AAHDW Account credit application. A determination regarding your application is normally provided within 5 business days of receipt of a completed application.