Return Policy
All product returns must have Return Goods Authorization (RGA) number prior to being returned to Acme. An RGA number can be obtained by calling 866.294.8447 and talking with a sales representative.
The chart below shows the basic requirements and fees for all product returns:
| Product Type | Return Period | Restocking Fee | Freight / Shipping |
| Standard-Stock Items | Within 90 days | No restocking fees | Responsibility of customer |
| Special-Order Items | Within 30 days | Up to 45% | Responsibility of customer |
| Custom-Made Items | No Refund | No Refund | No Refund |
*Acme is responsible for any freight/shipping costs incurred during the return of an item IF the return is the result of an error Acme made and/or if the received product was defective
Product Type Definitions
- Full-priced items regularly stocked in Acme’s warehouse.
- These items can be returned for a full refund if return is made within 90 days.
- Customer is responsible for cost of freight/shipping cost.
- Returned material must be in NEW condition.
Special-Order Items:
- Items that are ordered directly from the manufacturer to fit a customer’s unique specifications.
- These items can be returned for a partial refund if returned in 30 days. A restock fee up to 45% will apply.
- Customer is responsible for freight/shipping cost.
- Returned material must be in NEW condition.
Custom-Made Items:
- Items that are ordered directly from the manufacturer because they must be produced/modified to fit a customer’s unique specifications.
- These items are sold on a “Final Sale” basis and cannot be refunded or exchanged.
- Refunds for these items will only be considered when an error was made by Acme or the manufacturer.
* Acme reserves the right to refuse a return for any reason.