SMS Privacy Policy



At ACME Architectural Hardware, Inc., we are committed to protecting your privacy. This SMS privacy policy explains how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).


Information we collect


When you opt in to receive SMS messages from ACME Architectural Hardware, Inc., we may collect the following personal information:


– Your mobile phone number

– Your name (if provided)

– Any information you provide in your message responses

– Message delivery and interaction data (e.g., timestamps, status)


How we collect your information


We collect information directly from you when:


– You enter your phone number into a web form or physical paper form

– You interact with our customer support via SMS, telephone, e.mail, mail or face to face Interactions

– You opt in through a purchase or registration form


How we use SMS information


We use your SMS data to:


– Send transactional or account-related messages (e.g., order updates, appointment reminders)

– Send promotional or marketing messages

– Respond to your inquiries or support requests

– Analyze message delivery and engagement to improve our services


Sharing your information


ACME Architectural Hardware, Inc. does not sell or share your SMS opt-in data with third parties for their marketing purposes.


We may share your information with trusted service providers who help us deliver our SMS messaging services, such as:


– SMS gateway providers

– Phone carriers

– Customer support platforms


These vendors are contractually obligated to keep your information secure and only use it to provide services to ACME Architectural Hardware, Inc..


Your rights & choices


You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again.


To request access to or deletion of your SMS-related data, please contact us at customerservice@aahdw.com.


Data security and retention


We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


Changes to this policy


ACME Architectural Hardware, Inc. reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, SMS messaging, by placing a prominent notice on our ACME Architectural Hardware, Inc., and/or by updating any privacy information. Your continued use of our SMS service and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.


Contact Information

ACME Architectural Hardware, Inc. welcomes your questions or comments regarding this Policy. If you believe that ACME Architectural Hardware, Inc. has not adhered to this Policy, please contact the us at:

 

ACME Architectural Hardware, Inc.

1006 W 34th St

Houston, Texas 77018

 

Email Address:

customerservice@aahdw.com

 

Phone Number:

713.263.1010



Effective Date: August 30, 2025